The use of this site is governed by the policies, terms and conditions below. Your placement and submittal of an order through our Dkoko.com website indicates your acceptance of these terms and conditions.
Dkoko.com reserves the right to make changes to this site and these terms and conditions at any time.
       
Order Acceptance Policy
 
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dkoko.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Dkoko.com reserves the right at any time after receipt of your order, with prior notice to you, to supply less than the quantity you ordered of any item.
       
Liability
 
Dkoko.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
           
Shipping
 
The shipping times provided by dkoko.com are estimates only. Dkoko.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Dkoko.com can not be held responsible for incorrectly entered delivery addresses.
 
EMS Fast Delivery
 
Shipping to Costa Rica: 1-2 bussiness days
Shipping to United States: 5-7 bussiness days
Shipping to the rest of the world: 5-10 bussiness days
 
Regular Certificate Mail
 
It might take up to 3 weeks
       
Acceptance of the goods
 
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods if there is any fault.
           
International Customs Charges
 
Some orders may incur a customs or import duty charge. Dkoko does not have any control over these charges or is unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to paid by the customer on delivery of order.
           
Pricing
 
Prices are in US dollars are subject to change without notice.
           
Refunds & Returns
 
We love happy customers therefore we offer a full refund or exchange on items returned unworn and in its original packaging with tags attached, within 14 days of receipt of goods. Please note we cannot refund the cost of the shipping just what you paid for the items you ordered. We recommend sending returns via registered post as we do not accept responsibility for lost items.
If you want to exchange a product please note you will have to cover the extra shipping fee.
 
Please ship them back to the following address with a note indicating if you want an exchange or refund:
 
Dkoko Surfwear
Apartado Postal 137-4023
Jaco, Puntarenas, 61101
Costa Rica
       
Order cancellations
 
If notified before goods have been dispatched, dkoko.com can accommodate order cancellations. If items have been shipped, dkoko.com reserves the right to refuse order cancellation.
           
Copyright and Trademark Notice
 
This site is owned and operated by Dkoko Surfwear LTDA. Unless otherwise specified, all materials appearing on this site are the sole property of Dkoko Surfwear LTDA. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dkoko Surfwear LTDA prior written permission.
           
Links
 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that dkoko.com is not responsible for the operation of or content located on or through any such site.
 
Privacy Policy
 
Your privacy is important to us so any information that you share with us remains strictly private, we do not share or sell information to third parties, nor use personal information for any reason other than its intended use.